Improved Performance through shared Culture

The culture change workshops were designed around the ‘Culture Web’ (Johnson and Scholes) as the preferred methodology. Each three-hour workshop included opportunities to connect with colleagues, to provide insights as to the preferred culture and to contribute to the overall culture roadmap.

Developing a culture roadmap was important for an organisation that had gone through a series of mergers and acquisitions resulting in a fragmented and incoherent corporate culture. The new CEO and head of operations wanted a culture change programme that began by listening to the employees in the organisation and by inviting changes and shifts that could be brought in to enhance a high-performance culture. Over 150 employees across different regions and sites participated in a series of exploratory workshops.

We developed a set of workshops involving people from the leadership team through to early-career professionals. This gave everyone the opportunity to provide insight into the current and aspirational culture within the organisation. We facilitated this workshop in 3 cities and 300 employees attended.

The design of the workshop encouraged conversation and connection between employees, giving them the opportunity to go beneath the surface of the culture - exploring ways of working, stories, reward systems, and organisational dynamics.

Following the 6-week workshop process we analysed data and feedback themes and provided a detailed, business-focused review of the culture.

Using our ‘Thrive’ model, we built a ‘blueprint’ for the future culture to enable more connection, focus, and impact.

A year-long roadmap was implemented across the business. The Head of Operations has implemented the culture roadmap as a way of building a desired culture. The ‘new’ culture is beginning to help shift the fragmented, multiple cultures into a more focused high-performance culture.